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We understand that learning a new piece of software can sometimes be overwhelming. Our support department is here to help you with any issue you have. Our support department are responsive, helpful, and above all, free. If there is anything you don't understand, please drop them an email at firstname.lastname@example.org.
All support emails are answered, during office hours you may even receive a response within a few minutes. At other times response times vary but are rarely more than a few hours.
When contacting support please provide as much information as possible. And make sure the above email address is added to your spam white list. None of our responses are "canned auto responses" and we get very upset when people accuse us of not replying to them.